Call Us:

(+65) 6225 2028

General

Company

Order & Payment

Receipt & Invoice

For FAQ regarding Incorporation, kindly visit HERE.

For FAQ regarding Corporate Services, kindly visit HERE.

For FAQ regarding Corporate Identity and Printing issues, kindly visit HERE.

FAQ (Frequently Asked Questions)
Company

What is your company operating hours?

 Our operating hours are from Monday to Friday, 9am - 6pm, excluding Public Holidays.

How to contact your company?

Should you have any inquiry or require any further assistance, you are welcome to call us at +65 6225 2028 or drop us an email at jje888@gmail.com. Alternatively, you may send us your inquiry via our enquiry form in our Contact Us page.

Where is your company located?

Our office is located at 10 Anson Road #10-11 International Plaza Singapore 079903. Kindly visit our Contact Us page for mode of transport to our office.

 

Order & Payment

How do I place order and when do I make payment?

    1. Browse through our website for all services and products that we provide
    2. Click into your desired / required items to view more details
    3. Add your selected items into shopping cart with your needed options and requirements
    4. Checkout your order by clicking the CHECKOUT button in the shopping cart page
    5. Login to your account and proceed to payment.
    6. If you do not have an account yet, you may checkout your order as guest and fill up all the information needed to proceed to payment. Otherwise, you may register as our new member to enjoy instant checkout (not need to fill up all the information again) and easy access to your order history and status.
    7. Select you preferred payment method to proceed to payment and done placing your order!
    8. You will receive an order confirmation email once your payment and order is successful.

How can I make payment?

You can make your payment by selecting PayPal or Bank Transfer options at CHECKOUT page. For bank transfer, kindly proceed with the fund transfer with the bank account numbers provided at CHECKOUT page or you may find our bank details HERE. Do send us an email with proof of payment after you have make the payment. 

How do I know my payment is success?

A notification email with receipt will be send to your provided email after verification on the payment made.

How do I make payment through PayPal or Credit / Debit Card?

Please click HERE for more details on how to make payment through PayPal or Credit / Debit Card.

What happens after I place an order?

For Client With Existing Artwork Uploaded:

  1. An order confirmation email will send to your provided email address after you place your order and complete with payment.
  2. Kindly check the details and get back to us if any mistake.
  3. You shall receive another email stating with all details of your requirements and your uploaded existing artwork latest by the next working day.
  4. Reply us with your confirmation on artwork and proof of payment if you make your payment through bank transfer.
  5. Kindly noted that, we only proceed to printing after receiving your full payment and confirmation on artwork. After confirmation of artwork, JJ & E Pte Ltd will not be responsible for the typing and content errors.
  6. Your order will be proceed to printing after your confirmation and will be done according to different lead time.
  7. A ready to collect notification email will be sent to you when your prints is complete and you may come down to our office to collect your order.
  8. If you request for delivery, we will send out your order immediately after your prints is complete. A shipping notification email with tracking number will be send to you after your order has been shipped out.

 

For Client Who Request for Artwork Design:

  1. An order confirmation email will send to your provided email address after you place your order and complete with payment.
  2. Kindly check the details and get back to us if any mistake.
  3. Our graphics designer will contact you via email for your requirement and design for artwork.
  4. For logo and name card design, 3 mock-ups design will be send to you within 3 working days after confirmation of your order requirements and payment. For invoice / receipt book, 1 artwork will be send to you after the next working days after confirmation of your order requirements and payments.
  5. You are entitle with three revisions on 1 selected artwork.
  6. Reply us with your selection of artwork.
  7. Kindly noted that, we only proceed to printing after receiving your full payment and confirmation on artwork. After confirmation of artwork, JJ & E Pte Ltd will not be responsible for the typing and content errors.
  8. Your order will be proceed to printing after your confirmation and will be done according to different lead time.
  9. A ready to collect notification email will be sent to you when your prints is complete and you may come down to our office to collect your order.
  10. If you request for delivery, we will send out your order immediately after your prints is complete. A shipping notification email with tracking number will be send to you after your order has been shipped out. 

 

Receipt & Invoice

Do you provide receipt of order payment?

You will receive an order confirmation email with invoice stated right after you have successfully placed an order. A scanned copy of receipt will be send to you when your payment is complete. If you require an original hard copy of receipt, kindly stated in the remarks section when you place your order, we will issue the original hard copy of receipt to you when you come and collect your ordered items at our office. If you request for delivery, your original hard copy of receipt will be send together with your order.

What if I need e-invoicing?

Kindly stated in remarks section when you place your order and drop us an email at jje888@gmail.com should you require e-invoicing.

 

For FAQ regarding Incorporation, kindly visit HERE.

For FAQ regarding Corporate Services, kindly visit HERE.

For FAQ regarding Corporate Identity and Printing issues, kindly visit HERE.